FAQs
General
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Getting scheduled with Balanced Living OT, PLLC is easy! Simply contact us through our website, email, or phone to schedule a session.
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Yes! We offer both in-person and virtual services based on your needs.
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Balanced Living OT, PLLC primarily serves the Albany Capital Region and surrounding areas in Upstate New York. For clients located outside of a 15-mile radius from Albany, a travel fee of $0.70 per mile will apply to cover transportation costs. We strive to make our services accessible and will provide a detailed breakdown of any additional charges when scheduling your appointment.
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No, a referral is not required for private pay OT services. However, some insurances companies may require one for reimbursement.
What is Balanced Living OT, PLLC?
Balanced Living OT, PLLC is a private-pay occupational therapy home services program based in upstate, New York. Our inspiration comes from the belief that therapy should do more than just address physical or cognitive challenges; it should help individuals find greater meaning and fulfillment in their everyday lives. We provide personalized occupational therapy services to individuals, focusing on improving quality of life through meaningful daily activities. Whether it's enhancing independence, boosting self-confidence, or improving well-being, our goal is to help our clients live more meaningfully.
What’s the difference between Balanced Living OT, PLLC and Balanced Living Wellness, LLC?
Balanced Living Wellness, PLLC offers licensed occupational therapy services in New York. Balanced Living Wellness, LLC offers nationwide wellness services, coaching, and educational resources that are non-clinical in nature.
What's the difference between Occupational Therapy (OT) and Wellness Services?
OT is a healthcare service that requires an evaluation and focuses on improving function, addressing medical conditions, and working towards therapeutic goals. Wellness services are coaching-based and focus on lifestyle improvements, prevention, and overall well-being. Wellness services do not require a medical diagnosis and are not covered by insurance.
Can I receive therapy if I am not located in New York?
At this time, we offer services primarily in the upstate New York area. If you are located outside of this region, please reach out to us to discuss possible remote services or find suitable referrals.
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Yes, we offer occupational therapy services that address mental health challenges, such as anxiety, depression, and stress management.
Occupational therapy can help individuals with mental health issues improve their coping skills and engage in meaningful daily activities that contribute to emotional well-being.
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At Balanced Living OT, PLLC, your privacy is our priority. We are committed to protecting your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means that all information you share with us, whether in person, online, or over the phone, is kept confidential and used solely for the purposes of providing you with high-quality care. Our virtual sessions are conducted through secure, HIPAA-compliant platforms to protect your privacy and ensure confidentiality. If you would like to learn more about how your information is protected, please contact us directly.
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Balanced Living OT, PLLC, is committed to ensuring our website and services are accessible to everyone. If you encounter any barriers or need assistance, please contact us.
The Balanced Living Difference
What makes Balanced Living OT, PLLC different from other providers?
OT is a healthcare service that requires an evaluation and focuses on improving function, addressing medical conditions, and working towards therapeutic goals. Wellness services are coaching-based and focus on lifestyle improvements, prevention, and overall well-being. Wellness services do not require a medical diagnosis and are not covered by insurance.
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Balanced Living OT, PLLC, is committed to ensuring our website and services are accessible to everyone. If you encounter any barriers or need assistance, please contact us.
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At Balanced Living OT, PLLC, we are committed to upholding the highest standards of ethics and professionalism in everything we do. This means:
Providing personalized care that respects your values, preferences, and unique needs.
Maintaining strict confidentiality and adhering to HIPAA regulations to protect your personal information.
Ensuring informed consent for all evaluations, treatments, and services , so you understand your care plan.
Continuously pursing education and training to stay updated with the latest evidence-based practices in occupational therapy.
What are the benefits to receiving Therapy in my home?
A more comfortable and familiar environment
The ability to work on real-life tasks and activities you encounter daily
Reduced travel time and expenses
Flexibility in scheduling to fit your lifestyle
Personalized and customized therapy tailored to your specific home environment and needs
Who can benefit from our services?
While we provide services to individuals of all ages, the majority of our clients are adults. We specialize in helping adults with physical disabilities, neurological conditions, recovery from injury or surgery, and age-related challenges. Our goal is to assist adults in achieving greater independence, enhancing their daily activities, and improving their overall quality of life.
Appointments & Scheduling
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We require at least 48 hours' notice for cancellations or rescheduling. Late cancellations are subject to 50% fee of scheduled service.
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If you are running more than 15 minutes late, we may need to reschedule or shorten your session. Please contact us as soon as possible.
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We provide in-home services in the Capital Region within 15 miles radius. After 15 miles, there is a $0.70 charge per mile.
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Session lengths vary based on individual needs and therapist discretion. They can be as long as needed or requested to ensure the best possible care.
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Yes, we understand that some clients may have unique schedules. We offer flexible appointment times, including evenings and weekends, to accommodate your availability. Please reach out to us to discuss scheduling options that work best for you
How do I schedule an appointment?
You can book an appointment by emailing us at jaycee@balancedlivingot.com. You may also send a secure, HIPAA-compliant text message to 518-856-8907. Free consultations are available.
What should I expect in my first session?
Your first OT session includes an evaluation, goal-setting, and personalized treatment planning. Wellness sessions focus on assessing your lifestyle and creating actionable strategies for improvement.
What types of digital products do you offer?
We offer downloadable guides, workbooks, and self-paced programs designed to support wellness, balance, and healthy habits.
How do I access my digital products after purchase?
After purchasing, you will receive an email with a downloadable link. If you don't see it, please check your spam folder.
Can I share my digital products with others?
No, digital downloads are for personal use only. Any breach may result in legal action.
What is your refund policy?
We do not offer refunds for services or digital products. If you have concerns, please reach out.
What if I have trouble accessing digital products?
If you experience issues, contact our support at jaycee@balancedlivingot.com, and we will assist you!
Digital Products & Community
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Foundations is our private subscription-based community that offers expert guidance, resources, and support looking to improve their health and well-being. This is not a substitute for direct OT services.
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You can sign up for Foundations on our website through the button below.
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Yes, you can cancel at any time. Your access will continue until the end of your billing cycle.
Billing
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The cost of services depends on the specific therapy program and session duration. Please contact directly for a consultation, and we can provide detailed pricing based on your needs.
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We accept credit/debit cards, and other secure online payment options. Please contact support at jaycee@balancedlivingot.com if you have questions.
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Depending on your individual insurance plan, our services may be eligible for reimbursement. Insurance reimbursement is not guaranteed.
Please note that Payment is due at the time of service.
We're happy to support you by providing all necessary documentation (superbill) for filing your claim.
Do you offer payment plans?
For certain services, payment plans may be available.
Do you accept insurance?
Balanced Living OT, PLLC is a private-pay service, which means we do not accept insurance. We encourage you to check with your insurance provider to explore any out-of-network reimbursement options that may be available. We are here to work with you to find the most convenient and affordable way to access our services.
Can I use insurance for Wellness Service or the Foundations Community?
No, wellness and community offerings are not covered by insurance and not considered therapy or medical care.
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