Privacy policy.
At Balanced Living OT, PLLC (“company”, “I”, “we” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy describes what information is collected from you on www.balancedlivingot.com (hereinafter the “website”) and how it is used. This Privacy Policy (this “Policy”) describes how we collect, use and disclose personal information of users of our services, including our Website (our “Site”), including any content services, functionality, mobile applications, downloadable materials, and courses (“the Services”). Please read this Privacy Policy carefully. By using our Site, you agree to the terms of this Policy. If you do not agree with the terms of this Policy, do not use our Site. Your use of our Site for the limited and exclusive purpose of reviewing this Policy does not constitute your agreement to this Policy unless you make further use of our Site. This Policy may be updated from time to time.
Intended Age
All website users must be at least 18 years of age. If we learn we have received information from a child under 18, we will delete the information. If you have reason that a child under the age of 18 has provided Personal Data through the website or services, please contact us and we will endeavor to delete the information from our database. If we learn a user is under 18 years of age, we will not disclose any personal information to any third parties unless the user has given opt-in consent. If you have reason to believe that a user is under 18 years of age, notify the Company in order to prevent disclosure of any personal data without opt-in consent.
Information We Collect
We and our third-party service providers may collect and process the following types of personal information about you:
Name
Phone number
Email address
Social network profile information
Information we collect when you use our Site, such as domain name, Internet protocol (IP) address, mobile device model, Internet service provider, Site access times, websites that referred you to us and web pages with our Site that you visit.
This information is collected when you register on the site, place an order, subscribe to a newsletter, contact us, use the search feature on the website, book a session, provide comments or any other feedback, fill out a form or use the live chat or enter any other information on the website to communicate with us. From time to time, we may also collect information that you submit when you participate in any online surveys that we may post on our website.
How We Collect Information
The technologies we use for automatic data collection include “cookies.” Cookies are small files placed on the hard drive of your computer that enable the website or service provider’s systems to recognize your browser and remember certain information. We use functionality cookies to recognize you on our website and remember your previously selected preferences, such as language and location. We use advertising cookies to collect information about your visit to our website, including the content you viewed, the links you followed, and information about your browser, device, and IP address.
Our Company sometimes shares limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
You may refuse to accept browser cookies by activating the appropriate settings in your browser. However, if you do, you may not be able to access certain parts of our website or services. We also use flash cookies or web beacons for automatic data collection.
Additionally, you may provide information that is public or displayed on public areas of the website, or transmitted to other users of the website or third parties (“User Content”). Your User Content is transmitted to others at your own risk.
We and our third-party service providers may collect personal information as follows:
Information you communicate to us through our Site, social media pages, or other means.
Voluntary Information: Information you provide when you fill in forms, subscribe to our services, complete surveys, post material, or download content from our Site.
Communication Information: Information you provide when you contact us via phone, email, text message, or messaging applications on social media.
Social Network Information: Publicly available social network profile information you have made available through your social network account settings. We may also collect customer feedback on social media.
Our Site may use cookies, tracking pixels, and other similar technologies to collect information about visitors. A cookie is a small amount of data sent to your browser from a Web server and stored on your computer’s hard drive. A tracking pixel is a graphic located when a user visits a website or opens an email, used to track certain user activities.
How We Use Your Information Collected
Processing of your information is necessary for legitimate interests and does not infringe on fundamental rights and freedoms. Some of these legitimate interests include direct marketing, processing client data, ensuring network and information security, and preventing fraud.
We use your information to:
Understand and store information about visitor preferences.
Compile aggregate data about site traffic and interactions.
Provide information, products, or services that you request or that we think you may like.
Provide you with notices about your account.
Carry out billing, collection, and customer support.
For marketing purposes and in any other way described when you provide information to us.
We do not use automated decision-making in processing your personal information for our services and products. We do not sell personal information or consumer data for monetary gain or valuable consideration.
Our Company also uses data for the following:
Providing and improving our services.
Communicating with you about appointments, services, and updates.
Complying with legal obligations and preventing fraud.
Coordinating in-home visits, including contacting clients before and during sessions if needed.
Operating, maintaining, and improving our Site.
Conducting analysis to better understand our customers and improve our products and services.
Processing and managing purchases made by you.
Responding to your customer service inquiries and posting your comments related to our products and services on our social network pages.
Communicating with you about special offers, services, and promotions that may be of interest to you.
Helping us develop, customize, deliver, support, and improve our services.
Allowing you to participate in interactive features of our service when you choose to do so.
Notifying you about changes to our service.
Conducting market research to serve targeted advertisements.
Third-Party Disclosures
Some content or applications on our Website are served by third parties, such as advertisements. We do not control third-party tracking technologies. You should consult the privacy policies of any such third party for more detailed information on their practices.
Our privacy policy applies only to our website. If you click on a link to another website, you should read their privacy policy.
We and our third-party service providers may use information collected from cookies, tracking pixels, and other similar technologies to target advertising to you personally through online and offline methods, including email, display media, video media, and direct mail. You may opt out of receiving direct mail from us and our third-party service providers by contacting us.
When you log in or visit our Site, your IP address may be combined with de-identified data (such as hashed, non-readable email or postal addresses). Such information may be used by third-party service providers to send ads and materials to you based on your preferences, interests, and attributes. Such information may also be combined with aggregate information collected from other users or sources and used by third-party service providers to conduct market research and better target advertising.We may share technical data that we collect about your browsing habits and your device (such as data collected via our cookies, tracking pixels and similar technologies, as discussed above) with third-party service providers and other advertising companies. This enables them and us to better target ads to you and other customers.
Cookies and Tracking
We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but some website features may not function properly.
Data Security
We implement security measures to protect our data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure. When you make a purchase through any means on the website, you will be directed to a third-party vendor to complete the transaction. Any information you provide during the checkout process is not stored on our website but instead provided to the third-party vendor that completes the purchase transaction.
For in-home visits, client records and information are stored securely and only accessible to authorized personnel. All payment data is encrypted. All information you provide to us is stored on our secure servers behind firewalls. We use regular Malware Scanning. No transmission over the internet or email is completely secure or error-free. Please keep this in mind when disclosing personal information over the internet.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us. You may opt out of receiving marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and your continued use of our website constitutes acceptance of the revised policy.
Your Data Protection Rights
Your data protection rights also include:
The Right to be Informed: This means that anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
The Right to Access: This is your right to see what data is held about you by a Data Controller.
Email Marketing
You have the option of opting in or unsubscribing from our email list. By subscribing and opting in, you agree to receive newsletters, updates, messages, promotional materials, and any other content related to this website. When you send an email, your email message along with your email address and responses are saved for communication purposes with you. This information is kept confidential, and we do not share, sell, or trade your email information with third parties except as otherwise stated in this privacy policy.
Additional Notes for In-Home Visits
During in-home sessions, the privacy and confidentiality of all parties will be maintained to the fullest extent possible. Personal information shared during therapy sessions will be documented securely and in compliance with professional standards. Live Meaningfully OT ensures that any transportation or equipment used during in-home visits complies with health and safety regulations.
The Right to Rectification: You have the right to have your data corrected and amended if what is held is incorrect in some way. You can request that we correct any information that you believe is inaccurate or request that we complete information that you believe is incomplete.
The Right to Erasure: Under certain circumstances, you can ask for your personal data to be deleted. This is also called “The Right to be Forgotten.” This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of the data has been withdrawn, or the personal data has been unlawfully processed.
The Right to Restrict Processing: This gives you the right to ask for a temporary halt to processing personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.
The Right to Portability: You have the right to ask for any data supplied directly to the Data Controller by you, to be provided in a structured, commonly used, and machine-readable format. You may request copies of your personal data from us. You may request that we transfer the data we have collected to another organization, or directly to you, under certain conditions. We may charge a small fee for this service or for any copies requested.
The Right to Object: You have the right to object to further processing of your data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
Rights in Relation to Automated Decision-Making and Profiling: You have the right to not be subject to a decision based solely on automated processing.
Right Not to be Subject to Discrimination for the Exercise of Rights: The Company will not refuse goods or services to individuals who exercise their consumer rights
Contact Us:
If you have questions about this Privacy Policy or your data, please contact us at www.balancedlivingot.com or (518) 856-8907. You may also reach out to request access to, correct, or delete any personal information you have provided us to at www.balancedlivingot.com or (518) 856-8907.
Revised March 2025